Volcanic eruption: PIA suffers Rs 500 million loss, 6,000 passengers stranded

Business Recorder - PESHAWAR (April 19 2010): Pakistan International Airline (PIA) formed a Task Force supervised by its MD, Captain Aijaz Haroon to meet the challenge and recovery from the situation arising out of 32 PIA flight cancellations since last Thursday owing to persistent volcanic ash and closure of airspace over Europe and UK. According to a press release issued here on Sunday, the Task Force consists of experienced officers from Passenger Handling, Engineering, Flight Operation, Marketing and Revenue Management, All Station Managers, Security, Planning, Call Center and Emergency Response Center.

Presently, the task force is ensuring maximum passenger care during transit and regular updated information about cancellations and the possibilities of flight resumption. Call center is sending text messages and responding phone inquiries 24 hours.